Evetech Centurion Repairs: 12-Day Delay + PSU Installed Upside-Down + Tried to Downgrade My PSU

Dropped my PC off at Evetech Centurion on 13 November 2025 for a simple case-audio repair. Paid R599 upfront for a “full diagnostic”. After 12 days of endless excuses and zero updates (despite numerous calls and five emails), I finally collected my PC on 25 November 2025. What happened next: • Support manager Wian van Niekerk declared my perfectly good 750 W 80 PLUS Gold Gamdias KRATOS PSU faulty because of a 10-second discharge whine after shutdown – a completely normal behaviour on that model and thousands of other budget PSUs. • He tried to replace it with an 850 W 80 PLUS Bronze unit, claiming it was “better”. It is not – it’s a clear downgrade in efficiency and quality. • When I eventually got the PC back with my original PSU reinstalled, the technician had mounted it completely upside-down (fan facing the bottom shroud). • This caused the fan blades to sc**** loudly against the case – a noise that would have destroyed the fan bearing over time. • To fix their mistake, I had to cut multiple zip ties the technician had used, ruining my cable management. I corrected everything myself the same evening. This is multiple breaches of the Consumer Protection Act (Sections 54, 55 & 56) and outright incompetence. I have photos of the upside-down PSU, cut zip ties, and proof of the conversation about the “faulty” whine. Warning: Do NOT trust Evetech Centurion with repairs or RMAs. They will misdiagnose normal behaviour as faults, try to downgrade your components, hold your PC for weeks, and return it in worse condition than you brought it in. Job/reference number available on request.