EVE806938

Ordered a Raidmax Gaming Chassis from Evetech on the 6 June 2020, Not only did my order take 8 business days, it arrived in a damaged condition. Then I managed to get in contact with Monique who was very helpful and called me back right away after reporting the damaged product, thereafter the incident was handed over to another agent Ian, who then provided me with a returns authorization form to complete on the 18th June 2020, which is what I have done and sent back on the same day. Until this day I have sent up to 5 follow up emails, no response. Pathetic service I would say. If there are delays inform your customers, it takes no less that 3 minutes to reply to an email. I expect my full refund back as initially concluded as per telephonic conversation, along with my courier fees because it is not the customers fault that the unit arrived in a damaged condition, you should claim your transporting fees back from your courier