ERMA041081- Faulty laptop

I ordered and received a gaming laptop from Evetech Solutions at the end of February 2023. On 1 July 2023 the laptop stopped working.

I am located in Musina, Limpopo Province. On Monday morning 3 July 2023 I phoned Evetech with difficulty to get through. Eventually when I came through to the support desk, I was told that I need to 'quickly' bring in my computer as it is under warrenty. I explained that I am 500 km from Pretoria. They provided a link on which I had to click to book my laptop to be picked up by a courrier company. After numerous attempts I could not succeed and was compelled to travel the 500 km to Centurion to book in my laptop. When I booked it in eventually, I was told that they will let me know what is the fault within 48 hours. I had to provide accommodation for two days.

I had to call them and was told that the laptop was handed to the technical department. It would take between 14 to 21 days to replace the faulty parts as they did not have spares in stock. I had to travel back to Musina without the laptop.

It is now more than a week since. Still I don't know what is wrong and when my laptop will be ready. In the meentime my business is not functioning as all my business' data is stored on that laptop's harddrive.

I requested that they replace my laptop with a new one and to remove my harddrive from the faulty computer and transferring it to the replacement laptop. I was then told that they cannot make that decision and I have to wait for the technical report.

The laptop costed me R16,400.00. I am really very disapointed in the after sales of Evetech.