Does anyone know what is going on?!

Does anyone know what's going on?

I visited your premises on Tuesday 30 Dec to sort an invoice issue with regards to an insurance claim and the subsequent upgrade of the replacement. I had to drive all the way there to guide your employees on how to do it as it was clearly not easy because we have been struggling to get the correct replacement quotation since monday.

While I was there, i was assisted by D and he kindly helped me sort out the invoice for the insurance. After this process I upgraded the replacement laptop and made immediate payment of the difference amount between the replacement value and the upgrade value (plus extra so I am in credit with you guys) Payment was made by the insurance also on tuseday.

I also still haven't received my invoice/order as it was indicated I will while I was at your reception area!

It was also arranged that the new laptop be delivered.

I gave it a few days and have been trying since yesterday, Friday, to figure out where my laptop is.

Now when I call apparently there are a lot of stories that it either cannot be found, or it's a different laptop, or it's for pickup, or someone elses name is linked to the reference number or the delivery address is different. No one calls you back. Horrible!

Also the laptop I wanted to upgrade wasnon special until 30Nov. That is also why I drove to your premises to sort this out. Oddly on 30Nov the Ryzen7 was not on special anymore for the price advertised the previous day even though the promotion indicated "until 30 Nov"

For a highly recommended company, as a first time customer, the service is very worrisome and the worst experience ever!