Customer service

Tried to collect my order from them. After waiting 10 minutes one person walked around and asked if he can help me. Gave him the order number and then the long wait came...after helping 5 other people i asked him what is going on...his reply please wait sir i will help you later, i need to wait. I explained to him he already assisted me prior, i just want to know what is going on. His response was “O, please wait I will follow up”. He then continued helping other people. After waiting 30 minutes and still no help I left and still I do not have my order. Now I am trying to get my refund. 0% customer service and I will not buy from them again or would not recommend them to anybody else. Rather spend your money elsewhere.