Components Orders and not Received and email are not rep**** too

On the 3rd of Dec 2024 I ordered computer Upgrade kit that includes the Motherboard, the CPU and the Ram (2x16GB) and extra m.2 ssd and a wifi card. When I received the parcel on the 9th of Dec 2024 and opened it, the RAM was not in the parcel. I email the customer care and complained about it on the 9th of Dec 2024, they asked for photos of the box and said the RAM should be in the Motherboard Box but nothing was in it. They asked for Photos and I send it to them. I also Informed them that the motherboard box was not sealed. On the 10th of Dec 2024 I emailed them and asked if they received the Photos i sent. On the Replay I received from them they used the Wrong Name that have no connection to me or my account . On the 12th they sent me a email yet again with a completely different Name then Mine, asking if there were no bubble wrapped parts in the Box of the motherboard or the parcel, after I informed them on the Previous email that no babble wrap was in the box. On the 14th of Dec 2024 I asked for an update and no response was given until the 16th of Dec 2024 yet again with a different name. In my replay on that Email I asked whey they use different names and no respons on it was given, the following Email on the 18th of Dec 2024 they used the correct name with Screenshots of the CCTV footage where the Ram was Placed in the bubble wrap. For me that does not confirm that the Ram was in the box as It is still photos and the ram could have been removed or not placed in the parcel. Since then (18/12/2024) no email have been sent back to me regarding the matter and I have sent Namouras emails to them asking for updates and Information. I feel this is Unacceptable from a large company like this.