Bad Service from Support Agent (Ian Oosthuizen)

After receiving a Gaming Chair that was incomplete from the factory, I contacted Evetech to get the missing part from their supplier. It has been a week where their support agent Ian Oosthuizen only responds to the *** email once a day at 17:30 and will only respond the next day around 17:30 again. How can any company expect to give a good service to customers if their support agent only check their emails once per day, and at that, they check it after the office has closed and nothing can be done further for the day.

The missing part has been received by Evetech and I wasn't reached out to for my shipping details. If I did not follow up with Evetech directly I would have been unaware that the part has been received and who knows how long the support agent would have kept quiet and how long I would have kept waiting for "a part to arrive".

I wouldn't recommend anyone to purchase at Evetech during the Covid lockdown, and probably afterwards as well. It seems that Covid isn't the first cause of bad service at Evetech.