MS
Monique S
1 reviews | Active since Feb 2019
19 Feb 2019, 10:22
Waiting for my delivery since November 2018
Absolutely pathetic - I have been waiting for my Kerastase order since November 2018 (Black Friday deal). I receive no communications unless I communicate with them and I get the same reply that the stock will be in "in 2 weeks". Well I have been waiting 3 months. I have now been advised that it is Kerastase that is causing the delay. Either refund me with interest or deliver my products ASAP
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Everythinghair's replyOfficial
25 Feb 2019, 12:59Hello Monique
Thank you for your message and we can assure that we are as frustrated regarding the stock situation.
We have been promised stock on several occasions and we are still waiting.
We have sent all our customers that are waiting for their stock an email where we have included all parties at Kerastase on CC - this has been done for transparency and so that our clients may speak directly to Kerastase.
Did you receive our email? ( please check your clutter folder too )
Please note that we are working closely with the team at Kerastase and we believe that they are doing everything they can to get stock sooner and we can assure you that the promotion you have ordered will be sent to you the moment there is stock available in South Africa.
We humbly apologise for this unexpected delay.
Thank you for your message and we can assure that we are as frustrated regarding the stock situation.
We have been promised stock on several occasions and we are still waiting.
We have sent all our customers that are waiting for their stock an email where we have included all parties at Kerastase on CC - this has been done for transparency and so that our clients may speak directly to Kerastase.
Did you receive our email? ( please check your clutter folder too )
Please note that we are working closely with the team at Kerastase and we believe that they are doing everything they can to get stock sooner and we can assure you that the promotion you have ordered will be sent to you the moment there is stock available in South Africa.
We humbly apologise for this unexpected delay.
Everythinghair's reply25 Feb 2019, 12:59
Official
Hello Monique
Thank you for your message and we can assure that we are as frustrated regarding the stock situation.
We have been promised stock on several occasions and we are still waiting.
We have sent all our customers that are waiting for their stock an email where we have included all parties at Kerastase on CC - this has been done for transparency and so that our clients may speak directly to Kerastase.
Did you receive our email? ( please check your clutter folder too )
Please note that we are working closely with the team at Kerastase and we believe that they are doing everything they can to get stock sooner and we can assure you that the promotion you have ordered will be sent to you the moment there is stock available in South Africa.
We humbly apologise for this unexpected delay.
Thank you for your message and we can assure that we are as frustrated regarding the stock situation.
We have been promised stock on several occasions and we are still waiting.
We have sent all our customers that are waiting for their stock an email where we have included all parties at Kerastase on CC - this has been done for transparency and so that our clients may speak directly to Kerastase.
Did you receive our email? ( please check your clutter folder too )
Please note that we are working closely with the team at Kerastase and we believe that they are doing everything they can to get stock sooner and we can assure you that the promotion you have ordered will be sent to you the moment there is stock available in South Africa.
We humbly apologise for this unexpected delay.