Everythinghair stole my money

I have never done this kind of thing, but I feel I should warn others of the pathetic service I received - or lack of - from Everythinghair. I placed an order online on the 1st of Oct. The money went off my credit card, but the following day, my order status showed ‘Cancelled’ on their website. There was some kind of ‘glitch’ in their system. Eight weeks later, several phone calls and many, many follow up emails, I still haven’t received my order or my money back. Nobody on their side can change my order status. My order is ‘cancelled’, and according to them, that’s that. Because I’m just a civilian and not a salon which spends thousands with them every month, they are completely uninterested in my case. The bottom line? Everythinghair stole my money. Be very careful, everybody. Like most, I wanted to support a local business rather than go the Amazon route. Now, out of pocket and sans product, I wish I hadn’t.