Poor Service. Waiting on Refund

<p>I communicated with Jusandri Goosen regarding a custom made box. Waited a few days to get the design from them, she asked whether I wan to go ahead as it is a lot of work, and if so, I should pay before they send me anything or start with the work. So I made my payment. She acknowledged receipt. Then it was an issue trying to find out what the box will eventually look like as well as the progress. On 8 February she promised to revert back to me regarding the progress which she didnt. I then requested that she refund me which she gladly accepted and said she will do so. I followed up a few times but am being ignored.</p>