WORST CUSTOMER SERVICE EVER! ITEMS CHARGED FOR & NOT RECEIVED. USELESS AGENTS WHO CANNOT COMMUNICATE EFFECTIVELY TO RESOLVE ISSUES. ******** !

FOR HEAVENS SAKE!!!! WHAT AN ABSOLUTE DISGUSTINGLY POOR SERVICE YOU GUYS OFFER!!!

In addition to the attached – which clearly explains what a stuff up there has been…. The following happened (after my complaint was ‘’escalated’’ to goodness knows who) ;

1. I received a call from an Everyshop agent – whose communication skills were PUTRID – her English was NOT GOOD, and her Client Care Skills were ZERO (how this person got employed as a FRONT LINE person in a call centre, I will never know) anyhow, it is what it is – she proceeds to eventually say the following, and I quote ‘’so do you want a refund?’’ – I asked her WHAT she was referring to? She then explains as follows; 2. My 6 other items (not yet received by me), were ‘’returned to the warehouse’’ – but she claimed she ‘’doesn’t know why…’’ (seriously???? 😂 ) – I then get posed the following questions 3. ‘’Do you still want your stuff?’’  direct quote of what she said, or, ‘’must we refund?’’ – (she DID however do ONE little pro active thing and that was she checked to see if the items were available and not possibly out of stock – they were all IN STOCK) – which is obvious, since they were packed and supposedly handed to your courier. 4. I opted for ‘’I WANT MY STUFF’’ – to which she responded with a ‘’ I’ll find out and let you know…’’….. I mean, WHAT???? 😂

Needless to say, since then I have heard NOTHING BACK FROM THIS LESS THAN WONDERFUL AGENT, and I am still as much IN THE DARK regarding my 6 items which remain UNRECEIVED.

HOW PATHETIC!!!!! If this is how I were to handle our clients, my boss would fire me!

GET SOMEONE IN A SENIOR POSITION, THAT CAN COMMUNICATE EFFECTIVELY, & ACTUALLY HAS A PASSION FOR CLIENT CARE MAKE CONTACT WITH ME, PLEASE??? I WOULD LIKE SOME RESOLVE BY THE END OF THE DAY! & WOULD LIKE CONFIRMATION THAT THE STUFF I HAVE ALREADY BEEN BILLED FOR, WILL EVENTUALLY REACH ME.

IF I HAD ORDERED SOMETHING FROM AMERICA, IT WOULD HAVE ARRIVED QUICKER AND MORE EFFECIENTLY THAN THIS…HOW EMBARRASING!