SHODDY AFTERSALES SERVICE & RETURNS POLICY

Being a regular customer of TakeAlot, I decided, much to my regret now, to give Everyshop a try. I ordered and paid for a Samsung Microwave oven which then took another good 8 days for delivery to happen with almost no communication from either Everyshop or their courier company as to when delivery would take place. This item came with a 2 year manufacturers warranty and an extended 10 year warranty against rust. After 1 month, we noticed that rust had indeed begin to show inside the cavity clearly indicating a defect in the manufacture.This is where the wheels really came off. We immediately logged a complaint through Customer Care on their website. They duly arranged for the unit to be collected and returned to their wharehouse. It Has now been almost 3 weeks since first reporting the problem, and am no closer to getting a replacement unit. I have made numerous calls & emails to them in this regard only to be told that the matter is receiving attention. The unit has now been sent back to their supplier for assessment and they have another 21 working days in which to do this. This in effect means another month of waiting before the a possible outcome is reached - a potential 7 weeks in total. So this is where I am at - No microwave, No clear idea when I am likely to get a replacement and Out of pocket to the tune of R1899. Stick to the tried & tested like Takealot or stores like Game. Any possible Saving there might be on Everyshop is not worth the headaches of dealing with them. STAY CLEAR.