Refund - Complaint

I made a purchase on the 21st of December 2023 using the Payflex payment method with Hifi Corp order number ***. I was contacted by HiFi Corp confirming my order would be received on the 23rd of December. I made it clear to the caller that I would be leaving the country on that particular day and I was to receive the order as I had bought the product as a gift for someone outside the country. I never received the order on the 23rd of December. I left without the order. I decided to cancel the order on the 23rd of December and asked for a refund. This was for several reasons, firstly - I no longer needed the order and secondly - to avoid fees from Payflex if I didn’t make my payment instalment with them.

It is with deep regret that I had made a purchase with Hifi Corp. Since the 23rd December 2023. Nobody has processed my refund. I have been dealing with the internal complaints and refund department for the entire week. The first call I received from JD Group was on the 2nd of January 2024. I was asked a few questions and I was assured that my refund would be processed within 1-2 working days. The second call came in on the 4th of January asking the very same information. And I told the caller I thought my refund was already processed. And I was told it will only be processed on the 4th of January. And even today there is no resolution. I have to deal with fees from Payflex because of Hifi Corp.

Please don’t call me or email. Just process my refund. I have heard enough of the useless calls from your group. I will not be kind to anyone who will try to contact me regarding this matter. Just process my refund ASAP before I am charged more fees.