Really bad customer service

Unfortunately Everyshop turned out to be everything online shopping should not be. This was my first time ordering from them and is extremely disappointed with the service I am getting from Everyshop.

I placed an order on 12/12/2021, however decided to phone and cancel the order on 14/12/2021. According to the tracking the package has not been picked, so I was hoping the cancellation would be easy and that I would definitely at this point then at a later stage order from them again, as the website and pricing was good. I was however told that the order can't be cancelled and that I should wait for the package to be delivered and then log a return. I was okay with this process and understood that there is a process and system that needs to be followed, even if it didn't make a lot of sense.

03/01/2022 I still haven't received the package and logged another call for a cancellation as the delivery status was still in the same status of not yet picked. I was told that they will follow up. On 06/01/2022 I received an email that my package was delivered, however I didn't receive anything. I understood it that the process was fast tracked so that I could log a return. This was however not the case and I was asked to send pictures of the item that I wanted to return. After informing Everyshop that I didn't get the delivery they tried to find out where the delivery was done. Today, 19/01/2022, after many emails to their support, them phoning me a couple of times to ask if I have the package, my return being cancelled, them not responding to my last email of 14/01/2022 and a whole lot of frustration, I am now writing this review as I have exhausted all other options to communicate with Everyshop directly to get a refund.