Pathetic after sales service from JD Group - when bought from Everyshop

Bought a tv in Sep 2021, tv stopped working in November 2021. It two weeks to get a Samsung guy out to me to check the tv, Samsung agreed it was a faulty device and advised 2-3 days to repair or up to 2 weeks to replace with a new unit. We opted to wait 2 weeks for a new one. We were told by Everyshop to deal with Samsung which we didnt need to but we did (as our contract is with Everyshop, not Samsung). Throughout December i kept calling Samsung and Everyshop with no luck. Week before new year i got told there was no stock so i opted for a refund. it then took 3 weeks for the very *********** staff at Everyshop to arrange for someone to collect my old unit before my refund could be processed. int eh fourth week of January i got a call from a completely new person at HiFi Corp to replace my tv - with no prior communication on this from Everyshop. I agreed and the tv was replaced the next day. Thereafter i had to wait 2 weeks for my new invoice. Absolutely disgusted by the way JDG runs it's operations. Went 3 months (over the festive season!!!) without my TV and without my money - pathetic service, it's a wonder to think we are now in 2022 and companies still run mickey mouse operations. Will never use Everyshop or any JDG companies ever again unless they are the absolute last option. I also asked to speak to a manager and got asked how is the manager going to help me, the manager is just going to tell me the same thing! What a nerve!