Lack of service zero star rating

Bought floorwiz spintech mop 26 March from Everyshop. Received the mop only to find it faulty. Lodged return...expected them to collect the item...get a call to take it to nearest Verimark for assessment. Take it to the store expecting immediate replacement only to be told Verimark first has to verify details with Everyshop as manager has not dealt with them before...even though he confirmed the item was faulty. Then days later get a call to collect replacement at Verimark store. I advised the person my car is being repaired and later requested them to arrange for delivery as their company policy indicates they collect and deliver where items are faulty. Later get a call to say they will arrange for delivery to me. A week later I have to complain again as nothing recieved. Again being told delivery will be made by the end of this week. How long is this going to carry on? Repeated emails sometimes rep**** to sometimes not...total disregard to customer