Disappointing experience and poor communication ....

Very disappointed in their lack of communication when they delivered the wrong product after 10 working days. When I made telephonic contact on 5th working day to find out if there was a problem & when I could expect delivery, it was as if I had not been heard at all, I just got an almost bored robot response: "The courier will call you an hour before delivery". Little do the bored babes know .... that does not happen, maybe an sms which can even arrive after the courier has delivered. Secondly, it was Dog food I was waiting for and needed to know of I had to buy from elsewhere as I had run out by then. So now I want a refund as they delivered the wrong product, and I am like the basketball being bounced from one end of the building to the other, but no-one can catch. The courier turned up to collect the wrongly delivered food this morning, but no-one from EVERYSHOP has been in contact to tell me this would happen at all. But they still have my money and I still had to go out and buy other Dog food because they ******ed up the order. Maybe the people in the warehouse don't know their products? Maybe their barcode scanners weren't working? I will never know, that I am sure of. Up until this most recent order /delivery they have been pleasant to deal with, so I am really disappointed in this botched execution of my order. (Pun intended) I see previous reviews have been poor.