MG
Mageshwari G

1 reviews | Active since Mar 2022

04 Mar 2022, 11:13

Deliberate attitude to remain unhelpful and frustrate delivery.

I am forced to give this 1 stars, when there should be zero stars to this. I have truly had the most unpleasant customer experience. I purchased a bed on Monday and made specific arrangements for contact well in advance prior to thier delivery and reinstated the urgency of the matter. Thier driver miscalls me and then does not respond to my trying to contact him back. A few hours later after no other contact, he just rocked up at my complex gate and expected me to drop everything and come accept delivery. I asked him to kindly come back in the afternoon as I was at work, to which he responded that he has to drive to Delmaas n doesn't want to drive back and dropped the phone call. I tried contacting Everyshop on email, thier contact No and Facebook at 11am and recieved feedback only late in the afternoon. In the past few days I have had to deal with numerous people in thier customer service department, most of which where deliberately unhelpful. Needless to say thier ridiculous lack of service and company attitude of "deliberate unhelpfulness", has left me still without a bed. I regret transacting with this company, when I could have used so many other suppliers and would have had the item of purchase much sooner with less frustration, stress and wastage of my time and energy. They do not take customer satisfaction seriously, and I am highly disappointed by the JD group

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