Bad Service

I ordered a KIC Chest Freezer (***) on the 19th Dec 2022, then on the 23rd Dec 2022, I received a call that the freezer is out of stock but when I made a purchase online; it was available. Why it took you 4 days to realize that the item was no longer available? Now I'm waiting for a refund that is not guaranteed how long it will take. I will never use your platforms and subsidiaries' stores. Then yesterday I phoned in to log a complaint ***) till today no one from the so-called eCommerce team has attended to my case. This was my first purchase. Never again use or look at your platform. Bad service.