Absolute Useless in rectifying faulty unit

I bought 2 x KIC Fridges in March. Delivery took place 31st of March 2022. From day one the one unit the water dispenser was leaking. KIC sent a technician to replace the water dispenser. Two days later the new dispenser started leaking again. It took 3 days to get hold of the technician. He informed us that these fridges have a problem with their water dispensers and sometimes you get lucky when it doesn't leak. Tried speaking to management at KIC, no luck. Asked managment at Everyshop to contact us, no luck. Thembelihle was emailed three times already regarding this with no response. I asked for both units to be replaced with Hisense fridges as I do not want a product where there is almost zero aftersales service from the manufacturer. This morning I get told that only the faulty item can be exchanged. But why would I want two fridges that look different from each other? And if the other unit starts giving problems three months from now, how will I then struggle to get anything from KIC? I bought these items in good faith from Everyshop and now I am getting the run around regarding the exchange. And if KIC knew these units have a problem, why are they not being recalled?