A full month and my order still hasn't arrived

The service from Everyshop is nothing short of pathetic, I placed an order on the 10th of March and to date have not received the item that was ordered. I have called the contact centre probably 6 times asking to speak to a team leader or manager. the matter has been escalated many times according to the contact centre however I hear nothing further until I call again and hear the exact same s****. As a person that has a number of years in the client service industry I am quick frankly appalled by the disregard for client service by this business. upon calling today the agent tells me that the escalation that was made on my behalf states that the delivery is to take place from Rosslyn Warehouse to Cape Town, I live in Johannesburg, one would think that if ecommerce and logistics is the primary focus of your business an address will be one of your primary key's

I have held back from placing this complaint trying to give the new project by JDG a chance but a month to deliver a simple desk is a bit excessive.