Refund Ignored After Return

I purchased let tracker for my dog from Evertrend on 24 June 2025. I received the order 7 to 11 July 2025 but immediately realized it was not suitable. I returned it on 29 July 2025 in its original packaging, at my own cost, via courier (tracking number: Hk4C3Q), which was confirmed delivered to Evertrend on 30 July 2025 at 8:48am.

Despite complying fully with Evertrend’s return and refund policy, I have not received my refund of R827.05. Instead, I have only received repeated vague responses from Ms. Alyssa Brijlal, promising that “payment will be done,” but no refund has been processed.

I issued a formal final notice on 9 September 2025 gave them 7 days + a 2-day grace period, and still no refund has been made.

I have since:

Filed a dispute with my bank to recover my funds,

Lodged a complaint with the National Consumer Commission, and

Now I am reporting this publicly to warn other consumers.

Evertrend’s behavior is unacceptable and appears to be part of a larger pattern, as many customers have reported the same issue with delayed or ignored refunds. If I could give no stars, I would.

I am still seeking Immediate refund of R827.05 without further delay.