Outstanding & Incorrect Orders – Immediate Assistance Required

I am writing to express my extreme disappointment and frustration regarding two online orders I placed with Evertrend on 22 August 2025. 1. First Order

• Despite your stated delivery timeline of 10–12 days, more than 15 days have passed with no delivery and no tracking information provided. I have received no updates from your side, which is unacceptable.

2. Second Order

• This order was handed to Buffalo Logistics for delivery. On Saturday, when the package was delivered, it was completely empty. The seal on the box appeared poorly secured, raising concerns that the items were never properly packed or were lost in transit. • The delivery driver and I both observed that the package contained nothing.

I have attempted to contact your customer service line, but it is consistently unavailable. This lack of communication and accountability is highly unprofessional and has left me with unresolved, paid-for purchases.

I now require the following: • Immediate investigation into both orders. • Either a full refund or the correct items resent without further delay. • Written confirmation of the steps you are taking to resolve these issues.