Exceptional poor delivery communication and process

Their delivery process and communication are nonexistent. I ordered an item online ten days ago and had to follow up on the status of my order, which had remained 'order received' since it was placed. The reply was simply that they will update the order once a tracking number from their courier or supplier has been received. I am still not sure if or when I will receive this package. Instead, steer clear of this company; there are many better alternatives available.