Evertrend Online shopping portal - stay away.

I placed an order online with Evertrend.co.za on 09/10/2025. The payment was facilitated through BobPay. On 07/11/2025 I get a message from Evertrend informing me that my package has been shipped with Buffalo. the tracking info shows that the parcel arrived in SA on 23/10/2025, and has cleared customs and is in the Buffalo warehouse. According to tracking, this package is apparently still there. I have contacted Buffalo SA, and they've informed me to take the matter up with Buffalo international. Buffalo International sent me a message back to take the matter up with the Supplier (Evertrend). I have sent several e-mails to *** with no response. I have twice formally requested a refund from Evertrend since I haven't received my package. I've even quoted them their own refund policy, and they're still ignoring me. It seems Evertrend may have quietly closed shop. What I'm not understanding is why is Buffalo not delivering my package since it is in their warehouse, or is it because Evertrend hasn't paid them.