Consumer Advisory – Negative Experience with Evertrend / Mega Cart

I feel it is important to share my recent experience with Evertrend, also trading as Mega Cart, based in Constantia Kloof, Roodepoort. Unfortunately, I cannot regard them as a reliable or trustworthy online supplier. I made a purchase from their online store based on the product descriptions and images provided. While the items appeared suitable and of good quality, what I received was clearly not fit for purpose due to inherent design flaws that were not apparent from the website. I promptly notified Mega Cart of the issue and requested a full refund. They responded by advising that a 15% handling fee would be deducted, which I found unacceptable and clearly communicated that I would not agree to a partial refund under these circumstances. On 13 June 2025, I personally returned the four items to the address listed: 50 Constantia Boulevard, Roodepoort. It is worth noting that this location houses Regus offices, not a visible Mega Cart or Evertrend premises. As of 18 June 2025, I have received no further communication or confirmation regarding the processing of my refund. Based on my experience, I strongly caution others against purchasing from Mega Cart or Evertrend. They have shown no accountability for the quality of their products and no regard for proper customer service. In my view, these businesses do not act in good faith and should not be recommended.