Everlast product missing so many items in the box

I purchased an 'Everlast Power Core Bench With Barbell, Dumbbell Handle & 28.2kg Weights Everlast gym bench' through Takealot that turned out what seemed to be a refurb unit. There wasn't even bolts to put the thing together, no barebell and no userguide to name a few of what was missing.

I promptly called takealot who promised collection within 24hrs. Its been longer 48hrs and no responses to my emails. The call center has generic reponses and can't assist saying that it should've been collected, but the warehouse department is dealing with it. Can't speak to the warehouse department and they are not responding to my emails. Infuriated!

I can't understand how so much can be missing from the Everlast package. Isn't there proper checks in place to avoid this?

I'm still trying to get the return sorted. Very disappointed in the way Everlast packages their products