Review for cashier working at till number 25 on 26 October 2023 from 17:25 Thandokazi Dliva

Review for cashier working at till number 25 on 26 October 2023 from 17:25 Thandokazi Dliva

I was assisted today at Evergreen market by an extremely rude cashier and her supervisor didnt seem to care either

I shop a lot at Evergreen and I am always amazed at the level of great service I always get from the cashiers and till packers

Today however was a completely different horrific story

As I walked in the store there was plenty of boxes being distributed at the till points (please check cameras)

I asked for boxes to put groceries in as they always offer them to me especially when I have a lot of things to buy ,

Thandokazi responded and she said there are no boxes , I told her they usually check at the back if there is nothing infront, she responded and told me I need to ask the till packer myself (which I have never experienced before as the cashiers always sort it out without me having to ask the till packers)

Her tone when she responded was extremely rude and I asked her to call her supervisor, the supervisor came and I explained what happened and he didnt seem to care but sent someone to go check for boxes

I waited for over 10 minutes and for my sanity I kept myself busy by taking things I forgot to take

I had to do a follow-up with Thandokazi because she was not giving me any update if they found boxes or not and when I asked her she told me the person who was sent to look for boxes didnt find them

As I was leaving the store and by the security check point I saw a lot of till points having boxes being distributed and I went to the same supervisor to ask why am I seeing boxes after being told there are no boxes

Same attitutude was give again and he arranged someone to get me boxes, no apology or explanation as to why I was **** to not once but twice

I have never had to fight this much just to get boxes

I always get great customer service from the supervisors, cashiers and till packers however what I encounted today was really unfair

Please check cameras and check Thandokazis' body langauge and facial expressions and please tell me if this is what they have been trained to do when assisting us