Disgusting attitude

Whooo nooo a whole manager really, got an sms from evergreen that i need to come collect a free gift for my birthday. Saw the massage when i received my phone from repairs, called in to arrange then was told to come. The ladies called the manager fine he got there and asked me why i came 3days later and i explain why. Then he told them to give me the gift and he rolled his eyes and the way he said and delete the massage, wow u don't treat people that way, why did you introduce the gifting if you gonna treat people as if they dependant to you? I expected a better approach as a leader of the store. Who wouldn't be excited to get a gift from were they shop almost every day. Wow i was very disgusted of your response.