Horrific service

I had an appointment at Eve on board, I booked the deep French for 100 according to their website, I called 3 times prior to my appointment to confirm what I wanted to do, and the cost? The one lady proceeded with confidence to tell me my total will be 385 including my wax.

I proceed to my appointment, once I get there, I then again confirm what I am doing and the cost, the nail tech tried getting me to go more experience and I said, I don’t want gel just acrylic for 100, after my treatments I get to the till and get told my total is 630, upon enquiring this they proceed to tell me it’s gel on my nails and nail art.

I called head office, they have been no help, they instead went to explain how we got to the total, only then at that point telling me it’s gel and not acrylic on my nails and there is nail art, but the only thing I’m nails is a french line, which stated “DEEP FRENCH 100”, I proceeded to tell her I told them 4 times what I wanted, it was their job to ensure they do what I had booked for.

They are not willing to assist!! A previous appointment the nail tech was 45min late, they had to get a new nail tech and my nails were still not up to standard and rushed, my nails are constantly chipping, the service here is horrific.