Double booking or just flat out unreliable and *************

This has rather turned into a consistent thing. When I get to the Midrand branch, I always have a problem because they either say that I didn’t make a booking or it doesn’t reflect (forced to show email confirmation from Booksy). I made a booking over phone call this week (hoping it would be more reliable) and guess what? They told me there’s a double booking. I suspect that they just gave my appointment to someone else; this is coming from how poorly the receptionist handled the situation. Also how would the system not reflect this? How are they managing their bookings? It’s not the first time and they’re extremely rude. Always love causing a scene and shifting blame. Completely UNPROFESSIONAL! What an unpleasant experience. If I didn’t have an event to go to, I would have truly walked out. I hate having to argue for no damn reason and why is it like I am begging to do my nails at this place?! Your receptionist and some of the nail techs NEED TRAINING! So UNPROFESSIONAL! Also fix your booking system; I heard you changed apps then let go of telephone bookings if it’s unreliable.