Useless customer service

I have never received such horrific customer service in my entire life. (Rivonia Branch)

First of all, when we can to fit the suit for my dad on 1 Feb at 10am we waited 40 min because the consultant helping us couldn’t find the right size suit.

I phoned on 18 March at 09:46 and spoke to Beauty to find out what the process is because we had a suspicion that the wedding will be cancelled. She told me that she would get back to me with an answer. She didn’t even bother consulting the manager, when I phoned today (20 March at 12:35) she wasn’t working today. Great customer service!

My wedding has been cancelled not postponed due to the coronavirs and the statement the president made earlier this week. I did not decide out of my own to cancel the big day that I was planning for, for 4 months. This decision was made FOR me, it is out of my hands. I don’t have a say in it. And just like I’ve had to come to terms and understand the situation we are in at the moment, so does Eurosuit.

Eurosuit also needs to understand that this is a GLOBAL PANDEMIC not just SA. So it is grocery unfair and very rude for the store manager to tell me that no matter what the reason or circumstance is they will go ahead and charge me 25% cancellation fee. Does your T’s & C’s cover a global pandemic? Because I didn’t read it anywhere and these are very special circumstances we find ourselves in and I expect you to have the same seeing about this.

The branch manager and I had a screaming match, because he doesn’t want to see the bigger picture. He point blank refuses and has the ****test attitude about it. I told him about Beauty that didn’t even bother getting my query resolved and he carries on like nothing happened. Like it’s the norm.

How can I still be charged a cancellation fee when my wedding has been cancelled and now I must still carry the cost. I will NEVER in my life again use Eurosuit and I will make sure everyone knows what a terrible experience we had leading up to no wedding.

I can’t complain about customer service because there is none! It’s the principal behind the whole situation. It’s not about the money.