********* behaviour from Eurosuit Durban Umhlanga

Eurosuit are behaving *********ly. Two days before the initial lockdown I cancelled a suit that was hired for a wedding which was paid fully. I was told by the Eurosuit store in Durban Umhlanga at the Crescent that I will be fully refunded of which I was required to fill and email a form with banking details. Phoning to query when my refund will be paid, I was told my documents was not submitted. Well, it was re submitted again. Still no joy, I email the relevant people whom are; Noomashnie Govender, Zubair Desai and Yvonne Mwinga, but no one wants to update me as to why they are refusing to pay my refund. Langa from the Durban branch has informed me, it is now out off her hands as she has submitted my documents and cc’d the relevant members in the email.

I am disgusted by the behaviour of a reputable organisation. If this is the manner you intend to behave, I would never recommend your service to family and friends. It was mentioned that Daniel is the General Manager, I will wait for your call. I have emails, phone call list and I am gladly will to take this to the consumer protection body.