Pathetic disorganized Wedding Store - Badly Managed By Verona

EUROSUIT BOKSBURG - Experience the most pathetic service from this store, and the so called "General Manager", Verona, drops the call on you when she is put into a situation she cannot handle.

Went to Eurosuit Boksburg on the 16 February 2019, and purchased a suit and four ties.

They advised that they will make me a bow tie, from one of the ties as per my request. The suit was also not exactly to my fit, so they advised that I should come back after seven days and they will have it tailored accordingly with the ties and bow tie will be ready.

When making payment, I was told to only pay for the suit and that i must pay for the ties and bow tie when I pick them up.

I then returned to the stored on the 25 February 2019 and was only handed over the suit. When i asked about the ties and bow tie, everyone looked confused. Then the lady went and looked into a draw and found four ties lying there. When i asked her for the bow tie, she again looked confused. She then spoke to another lady who advised that because i did not pay for the ties (was this their excuse), they did not make the bow tie.

Already annoyed, I explained to them that we was advised to only make payment when we collect the bow ties and ties. I then said that i will get my wife to contact you and advise further. My Wife then called and spoke to another staff, Maxwell, who assured her and promised that we should come back on Saturday and it will be ready. He advised he will not be on duty but we must come in and see Phindile.

Whilst on the way to the store on the 02 March 2019, I called again to make sure that it was ready as it was a bit out of our way and plans, to have to go there for nothing. I was made to hang on for 8mins, before they could speak and then the staff on duty again, first acted confused and then again says it is not ready because we did not pay.

They then put the manager on the line. This so called person who addressed herself as " Verona the General Manager" was everything short of how a manager should be assisting. Instead of trying to assist in resolving the problem, she kept implying that we was completely wrong in this whole situation and should not be addressing any issues to her.

She was completely rude and arrogant with no advise on a way forward or with suggestions of a solution and when the conversation got heated up due to her pathetic assistance, she then just drops the call.

Well Verona, you actually did me favour, for being such an *********** manager, because you saved me on R600 on the exact same ties that I very quickly found elsewhere at a fraction of what you was charging.

And the reason why I am writing on this issue is because, of your pathetic management, which could of caused a huge problem if those ties was needed urgently, and your lack of support to customers.

Regards IRP