Non payment of my REFUND by Eurosuit

On 20 June 2019 I bought a new tie at Eurosuit-Canal Walk/Century City store in Cape Town. A few minutes after I bought the tie I returned it (still in its sealed unused condition) to the store and claimed a refund. I was given a REFUND FORM to complete, and I was informed that my refund will be paid into my bank account in a few days time. However, it's been 3 months since Eurosuit has failed to honour its commitment to refund me my money. On 26 September 2019 I went to the store to query my unpaid refund. I was then told that the store would take up the matter with their Head Office so as to ensure that I'm paid back my money. I further asked the store to cc me in their communication with their Head Office. But to this day, I have not received any form of communication in this regard from Eurosuit. To this day, no refund has been paid into my bank account by Eurosuit. I now put my trust in Hellopeter to efficiently intervene on my behalf as you have done on numerous occasions before against other business companies which you held accountable through this powerful forum. Eurosuit's ********* business conduct cannot be left unchallenged. After all, it's my money. They have no reason to keep what is not due to them. That's tantamount to ********** conduct. Actually to put it bluntly- it's *****.