Insensitive Eurosuit

A friend of mine bought his suit for his wedding and all the groomsman's clothes at eurosuit canal walk. His fiance was to collect the suits on 30 October 2020, unfortunetely she contracted COVID-19 and was unable to. A friend of hers collected the suits in Cape Town as he was on his way to George. The suit was not what it was in the online ad, the colour was off and it does not fit the groom. We sent the suit back for a refund as he wants to buy a suit somewhere else. Eurosuit does not want to refund the suit. I phoned their shop where one of the salesman told me they dont do refunds after 14 days. I explained that the bride the Corona Virus so groom also had to Isolate. As we live in George and shop is in Cape Town she couldn't just send someone to return the suit. I was told by the salesman that if she could make a plan to pick up the suits she could've made a plan to send back the suit. This is insensitive and unprofessional. I will never buy anything from the again...as they just don't about the customer this was my first time buying and dealing with them. This left a bitter taste.