Eurosuit Boksburg - New benchmark for poor quality and pathetic Customer service

First things first you got one star as that is the minimum available.

On 10/08/2018 we fitted and paid in full for a tux for my son's matric dance. No measurements were taken as they were extremely busy and understaffed. The next week we phoned to make an appointment to have measurements taken. We were assured that we can collect on 10/10/2018 and all will be in order.

To our extreme disappointment ( 2months later need I remind you) at 15:00 my wife and son went to collect and quickly realised that it was the beginning of a very bad experience.

To start with the pants did not fit, and the Phindile (rude, unprofessional) disappeared without a word for about 10 mins and returned with a second pair of pants which also did not fit. At this stage my wife informed her that the jacket is very dirty, crumpled and full of hook marks. Off she went again without communicating. Supposedly to find a jacket and pants that we could take with us. When she returned my wife pointed out the tie is literally falling apart and it appears that someone tried to hand stitch it very quickly.. Needless though because we had a bowtie ordered?? Anyhow as it progressed things got worse and eventually my son got a jacket - with seam at the back loose - the thread was still hanging from it, scuff marks and tear/hook marks on the legs, dirty and not ironed shirt. At this stage they left without taking any of the clothing and went to buy him a suit instead. I returned to the shop at 17:00 and asked for the suit. They attempted to give me something else - Which is still *******- but not what they gave us earlier - I have photo's of both the first set and second set. I asked for the manager to contact me which he failed to do - even though he was in the office - I phoned to check and his response was I don't know what you are talking about.

So I have with me a tux that in their staff's own words they would not give to their own family to wear - at least some self respect if not for a customer- without the bowtie, without the cufflinks which was paid for in full.

I am awaiting an official response from you - failure which I will post photo's of this all over social media and any other platform - Please note this is not me harmimg your reputation merely showcasing what you rented to me.

In all my life this probably the lowest level of customer service I experienced and will make sure I advertise your quality of product as widely as possible.

Kind regards, PS: I have send a mail to your customer enquiry - so don't bother to give me your standard reply