DON'T BUY FROM THIS PLACE. THEY'RE ********.

I highly suggest that you shop elsewhere.

Purchased an item in-store at Canal Walk Thursday evening evening. I tried to return the jacket today as I found a better quality blazer for the wedding this weekend.

They informed me that because the item was on promotion, that I couldn't return for a refund. This was not explained before purchase, the product wasn't marked down and I was only made aware of the promotion after I paid and received my receipt. The salesman mentioned it as a nice-to-have and no return policy was mentioned on sale. To be clear, I wasn't told the item was on sale until after I purchased the item.

I've was told to wait until a brand manager gets in touch with me, as the store manager didn't have the ability to approve the refund. They didn't.

Regardless of store policy, it doesn't override my rights as a consumer. I should have been made aware of this policy at the very least before my rights were taken away by the salesman.

UPDATE: On Monday, I had to call Eurosuit to contact the manager as no one got back to me. The manager informed me that it was their mistake, they should have told me the policy before purchase and that they will retrain the staff because the salesperson should have told me. However, THEY STLL CAN'T REFUND ME.

I had a look at my receipt, and the funny thing was, it was the manager, Reegan, that did the sale and failed to inform me of the policy.

It's ******** business practice and they are trying to **** me out of my consumer rights. It appears that they've done this to other customers when looking at other reviews.

Do not shop with this brand under any circumstances.