Disgusting Service from Euroshower

On the 13/12/2018 Euroshower installed my walk in shower door. I was there when the technicians arrived but due to work commitments I had to leave before they could complete the installation. Once the technicians completed the job my wife signed the completed form and they left. She did not scrutinize the work done due to her being alone with these 2 gentleman.

The shower was not used due to us waiting for our bathroom cupboard to be installed.A week later while admiring the shower door my wife notice a very small black spot on the door. When she felt the spot it was a rough surface which we identified as a crack on the glass.

We emailed Euroshower on the 21 December 2018 due to the company being closed for the holidays. They opened their offices on the 14/01/2019 but I received no response. I called them on the 16 January 2019 and they confirmed their email was not working.They did advise me that their site consultant will visit my home on Thursday the 17 January 2019.I met the site consultant who viewed the black spot .I confirmed that since we installed the glass, There has been no construction done in my bathroom. He agreed with me since this crack was caused by an angle grinder spark.

A few days have passed and I received no response from Euroshower.I called them again and they confirmed they will respond to me shortly. Their response was ,the site consultant confirmed that since the glass was installed, we had done a few construction in our bathroom. So we are liable for the damage of the glass.

I responded to Euroglass and confirmed. The site consultant last came to my house when he did the final measurements for the glass. When the glass was installed he did not come to my place. How can he made a comment that we did construction after the glass was installed.

Euroshower then took 3 days to respond to me and advise that we should have inspected the glass when it was installed. Now we are liable for any further cost . The reason we went with Euroshower is that we never had a problem with them before. This is our third shower door we installed in the past 5 years.

We did not feel the need to scrutinize their workmanship.The way they have treated us this time around. I never want to hear their name again. They never return your calls or emails on time. They are not customer focus .Its very sad since we were faithful supported of their company.