IM
Ingrid M
1 reviews | Active since Mar 2023
14 Sept 2023, 17:15
Zero customer Care - Europcar
The only reason I booked 2 rentals was because of their ' supposed loyalty programme ' with Clicks clubcard. My rentals totalled in excess of R14 000.00 and despite inserting my Club Card number when making the bookings - KRAMERVILLE branch , and showing my card when collecting the vehicles ( staff know nothing about the programme ), my card points have not been allocated Despite many calls and e mails, Europcar simply do not care !! Will not let this go - Europcar your customer care is appalling
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Replies (3)
Europcar's replyOfficial
15 Sept 2023, 10:29Good Day Please share your RA number (reservation/reference number) with us. We will escalate your query with our Customer Services team to investigate.
Europcar's reply15 Sept 2023, 10:29
Official
Good Day Please share your RA number (reservation/reference number) with us. We will escalate your query with our Customer Services team to investigate.
IM
Ingrid M's updateReviewer Update
15 Sept 2023, 12:17Your branch manager Janice has both RA numbers and she has already escalated this to Mr.Nick Pedlar and Mr.Andre Botes. Neither one has rep**** to my e mails or returned my calls. Incredibly poor service !!
IM
Ingrid M's update15 Sept 2023, 12:17
Reviewer Update
Your branch manager Janice has both RA numbers and she has already escalated this to Mr.Nick Pedlar and Mr.Andre Botes. Neither one has rep**** to my e mails or returned my calls. Incredibly poor service !!
IM
Ingrid M's updateReviewer Update
15 Sept 2023, 12:18** neither one has responded**
IM
Ingrid M's update15 Sept 2023, 12:18
Reviewer Update
** neither one has responded**