YOUR SILENCE IS DEAFENING

I see that Europcar applies selective replies to complaints. No reply has been issued to me i.e. my complaint that was posted on 27 Jul 2026 at 15:34. I also note that replies are directed to the complainant's email address. No public explanation is every offered. What happens behind the scenes? It would be nice to see if your organisation actually tried to remedy customer's unhappiness.