IS
Imran S
1 reviews | Active since Jul 2016
25 Feb 2022, 09:15
Wrongfully billed
Hired a car whilst I was in Cape town at the end of January. Returned the car after my stay and was pointed out a dent on the vehicle. I accepted liability although it was caused by wind blowing the door open. Now I get a bill for repairs done on two dents on the door. I have spoken to managers and regionals but with no joy. I'm being billed for something I'm not responsible for.
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Replies (3)
Europcar's replyOfficial
25 Feb 2022, 10:23Good day, Thank you for affording us the opportunity to look into this matter for you. Kindly note that a customer care representative will be contacting you shortly. Europcar
Europcar's reply25 Feb 2022, 10:23
Official
Good day, Thank you for affording us the opportunity to look into this matter for you. Kindly note that a customer care representative will be contacting you shortly. Europcar
IS
Imran S's updateReviewer Update
25 Feb 2022, 10:44I have been dealing with regional manager Andries and according to him I am responsible for the second damage although on the inspection form it's clearly stated " a dent".
The second dent could have happened after I returned the vehicle but according to him that is impossible. Totally a ripp off by Europcar of R10 000 from me
The second dent could have happened after I returned the vehicle but according to him that is impossible. Totally a ripp off by Europcar of R10 000 from me
IS
Imran S's update25 Feb 2022, 10:44
Reviewer Update
I have been dealing with regional manager Andries and according to him I am responsible for the second damage although on the inspection form it's clearly stated " a dent".
The second dent could have happened after I returned the vehicle but according to him that is impossible. Totally a ripp off by Europcar of R10 000 from me
The second dent could have happened after I returned the vehicle but according to him that is impossible. Totally a ripp off by Europcar of R10 000 from me
Europcar's replyOfficial
25 Feb 2022, 12:25Good day, Thank you for affording us the opportunity to look into this matter for you. Kindly note that a customer care representative will be contacting you shortly. Europcar
Europcar's reply25 Feb 2022, 12:25
Official
Good day, Thank you for affording us the opportunity to look into this matter for you. Kindly note that a customer care representative will be contacting you shortly. Europcar