Worst service in the history of service.

Worst service ever. They make you wait hours for a vehicle that you have arranged in advanced. Then they blame you that they could not confirm the pickup after a single missed phon call. However the email already confirmed the pickup.

Then they bill you directly for minor damages and refuse to change the billing details to tour company details. How do they expect payment, as I can not pay and claim back from the company. A simple request to change the billing details on an invoice comes back with a lame excuse that SARS does not allow this.

And their customer care number only ring once then disconnect. Another example of the bad service to be expected.

I wonder if they train their employees to give bad service, or is it a prerequisite when they apply for work

I wil rather use the ***** guy on the street corner for car rentals than use europcar.