Worst service from Europecar/Tempest

I got to Europecar East London to pick up a car that I rented, upon my arrival I was told that If I swipe my credit card I will get my deposit within 3 working days. When I handed over my card to Nokuthula Nozibele I was told the credit card machine was not working and I should do an EFT with immediate payment which I refused because that will bear additional charges to me. I did the EFT and emailed her proof of payment and filled in a refund form with my credit card details and was promised a refund within 3 working days after returning that car on the 11th of June. Today is the 21st of June had to phone their head office only to learn that my refund hasn't been processed I requested that my refund be done with immediate as I waited for more than 8 days but still no one is willing to commit.

Please don't use Europecar/Tempest car hire they just want your money and don't care about customer service, from now on I will use any other car hire company other than Europecar/Tempest. .