WORST EXPERIENCE OVERALL, BOOKING, RETURN, BILLING

This must be the worst experience I have ever had booking a car and returning a car.<br> 1. Website does not work specifying delivery and collecting address.<br> 2. Struggle for two days trying to book a car. They say they will phone back and does not.<br> <br> Eventually got the car booked at LAST MINUTE.<br> <br> 3. Europcar inform me delivery and collection cost is R360 but then add VAT later. Suppose to advertise full price.<br> 4. I then phone to say the vehicle must be collected 1 day earlier. Europcar agrees it is fine and can be done free of charge and I will not be charged for the cancelled day.<br> 5. They come late for collection. I phoned and they say the driver will come shortly.<br> 6. Eurpcar then charged me for an extra day even though it was their fault for collecting late.<br> 7. I spend a lot of time waiting on their call centre etc etc.<br> <br>