worst customer service ever

Hi,

ref ********** 14 white i10

we hired a car on the 26th of April at park station Jhb and returned it on the 29th. when we initially took it we were advised that the refund will take about 7 working days,. we then did a follow up and they told us it can take up to 21 days which now new to us.

we have been contacting the centre they are transferring us from pillar to post, one moment we are being told that the car has not gone for the assessment , when we call after 3 days or so then we are told the branch has not submitted the paper work, when we contact the branch we are told the query is with is with claims , we calls claims they say its awaiting to be invoiced. the sad part about this is that no one is coming back to us and the information we are receiving does not correspond. we spoke to the supervisor/ manager by the name of Jenice she promised to call beck with feedback and the next thing she is not at work and no feedback was provide we had to call again. we are struggling to find out what is the issue here because no information is being provided to us.

today we were told that they will invoice us tomorrow... but they cannot provide us with simple information and it does not look like the query is being attended to. I suppose this is what they deal with everyday but to my surprise they don't know what is what. this is the worst service we have ever received ever.

Regards Nasiphi Nkonjane