Worst Car Rental Company Ever

Item: Europcar
Rating: 2
Author: Thomas M

I'm utterly disgusted by how you conduct your services. Why was i charged on Refuelling when i brought back the vehicle on full tank? Why was I charged for location (Location Surcharge)? What the heck is Windscreen and Tyre Waiver? I was never told about all of these...Get your bills in order

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Replies (1)

Europcar's replyOfficial

25 Jan 2016, 09:03

Hello moletemt,

Dear Thomas,

Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.

A detailed email has been sent to you.

Please accept our apologies for the inconvenience

Yours personally,
Craig van Niekerk

Europcar's reply25 Jan 2016, 09:03

Official