Worse service ever!

Europcar South Africa has delayed my deposit refund far beyond the promised 5–7 working days for Rental Agreement *** (Vehicle ***, Kia Pegas). The alleged damage was pre‑existing, confirmed by staff at pickup and supported by photo/video evidence. Despite multiple follow‑ups, no resolution has been provided. This is unacceptable service. I demand urgent refund and accountability. First time using them and definitely the last time!!!