WORSE RENTAL EVER EUROPCAR PARK STATION

Firstly I have NEVER in my 10 years of renting a car experienced such appalling service from begin of hire to end of hire.

On day of rental car had to be ready at 14:30, which was not the case. I was told it will take an hour, without anyone notifying me before arriving.

The first operator did not seem interested and was not prepared to bend the rules. I even offered to fetch the rental at another branch myself due to the pathetic service I was experiencing.

ONLY GOOD THING - The lady then stepped in and asked if I can drive an automatic, I said yes, she did her thing and I was handed the keys!

Then I was not told where the car was, etc, etc and was eventually helped to "check" the car. Car was checked and I was on my way.

A month later and I have to return the car today. The guy who checked the car on the day, say he will help me as he remembers me. He fully recalls the drama I had on day of collection.

As we get to the car NOTHING is checked and he goes straight to UNDERNEATH the bumper to point out a FEW VERY MINIUTE scratches. I am then told that I HAVE TO COMPLETE A CLAIM FORM even though I know that would NEVER be an issue at any other Europcar establishment and other car rental place!

I am fuming as this guy checked nothing else and immediately said I should complete a claim form. ****???? Definitely!!! It's pay back for me throwing my toys out of the cot the day I collected the vehicle.

It does not end there. As I completed the claim form and I am about to leave. The guy who checked the car ALL of a sudden also found a chip on the windscreen, which I was ALSO forced to add to the claim form.

Petrol/Fuel was not checked, nothing else but just matters which are small and I am FORCED to complete a claim form, which I will attest if I am not paid my full deposit (- the fuel)

Please look into this as I am sure many tourist use this branch! The service is appalling and it is as if they are out to get their customers whom they know will complain. Should we take mediocre service with a SMILE???????