Worse experience of all time

<p>We booked a car weeks in advance Pre Paid for it . To arrive at airport were we first queued, Wich is fine but the clients in front of us had booked a SUV also pre paid to find there is no car for them and big enough to accommodate them all Feeling bad for them and listening to their experience and trying to Get this sorted which took a long time we Finally had a turn just to be told that the car is ready but empty and they would need to go fill which would not take long To our dis may we waited for 45 minutes with a total of over a hour waiting with the clients that booked for a SUV and still fighting not been sorted after such along time Our car arrived which weren't clean but tired and late for appointments we just end wanted to get out of there We did asked for a manager(Billy) when filling up took so long to be told he is busy and not able to see us </p>